Babson College is seeking qualified applicants for the Director of Student Accounts position. The Director is a key participant in the planning and delivery of the College’s student financial services, which includes responsibility for fully integrated SFS business processes and customer service in the areas of student accounts, financial aid, and financing options for undergraduate and graduate student populations. The primary role is as manager of the student accounts team, with responsibility for financial management, regulatory compliance, and customer satisfaction with online and person-to-person services. Babson College is located in Wellesley, Massachusetts, fourteen miles west ofBoston. Candidates should submit a letter of application and resume online athttp://babson.peopleadmin.com/postings/1590.
Essential Responsibilities
- Overseeing all student account business processes, which include: billing and collection of student accounts; handling electronic receipts, cash, and financial aid credits; payment plan, extended payment, and other payment options; student account refunds; notification of Title IV (federal aid) account credits and credit balance refunds; student health insurance enrollment/waivers; third-party billing; and due diligence in collecting on accounts receivable.
- Serving as primary liaison to senior business office staff and co-developing financial management policies and protocols.
- Overseeing intra- and inter-departmental relationships as they relate to student account business processes, which include: financial aid (financial aid credits and loan disbursements); admission (deposits); registrar (tuition and fees); campus life (housing and damage billing); academic services (variance and separation processing); and other departments with billed charges (public safety, library, IT).
- Managing vendor relationships as they relate to student account business processes, which include: Sodexo (meal plan billing); TMS (payment gateway and payment plans); University Health Plans (health insurance billing); bookstore (book vouchers); and collection agencies.
- Leading the design, development and implementation of the college’s payment options and policies, ensuring responsiveness to student and parent needs and college goals.
- Key participant in planning, prioritizing, and integrating SFS business processes and services (across the primary functions of student accounts, financial aid, and financing options), administrative support, staff training, and team development.
- Coordinating and overseeing student account IT systems, records management, data security and privacy.
- Coordinating and overseeing account reconciliations, audits, and internal and external reporting requirements.
- Ensuring compliance with federal and state student financial aid, IRS and other regulations that relate to the student account function.
- Assumes additional responsibilities as required.
Supervises
Coordinator, Student Accounts (3)
Job Requirements
Minimum Level of Education Required Bachelor’s Degree
Minimum Level of Experience Required 6-8 years experience in financial services administration; management experience preferred
Working Conditions N/A
Additional Required Skills and Abilities
· Excellent oral and written communication skills.
· Excellent analytical skills.
· Excellent project management and technology utilization skills.
· Substantial knowledge of accounting and financial management principles, regulations and best practices.
· Ability to collaborate effectively with other teams/team leaders and third party service providers.
· Ability to lead a workgroup in a customer-oriented, technology-intensive work environment.
- Ability to effectively represent Babson’s mission, goals, and customer-service orientation in all work-related settings.
· Strong computer skills including proficiency in Microsoft Office (Word, Excel, Access, PowerPoint, Outlook)
Affirmative Action/Equal Opportunity Employer
Babson College is an Affirmative Action/Equal Opportunity employer committed to enhancing diversity across all levels of the College. Candidates who believe they can contribute to this goal are strongly encouraged to apply.
